Travel Guide and Info

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Transportation to the Resort

Lomas Travel will be picking up all guests at the airport—this is why we need you to add your flight details to the link in your confirmation email. Your transportation has already been paid for. When you arrive at Cancun Airport, an attendant will guide you to your baggage claim carousel and give you instructions for customs.

Arrival at Cancun Airport

After deplaning, follow the crowd to customs—it’s the only way to go! Be ready with your passport. When you get to the window, the agent may ask why you’re visiting and how long you'll stay. After clearing customs, head to baggage claim. Note: You may be randomly selected for a bag inspection, even if you only have one bag.

Exiting the Airport

Once you have your bags, ignore the people trying to sell you tours, taxis, or other services. Just keep walking until you see Lomas Travel. They’ll be wearing teal shirts and white pants, holding a sign that says Shaadi Destinations. They’ll take your bags and escort you to your transportation. The first person you meet is not your driver—he’s just there to guide you to the van. You don’t need to tip him.

Tipping at the Airport

It’s a good idea to bring small bills (mostly $1s and a few $5s) for tips. A $2–$5 tip for your driver when you arrive at the resort is appreciated. When your luggage is delivered to your room, a $2–$5 tip for the bellhop is also customary. If you order room service then again $2-$5 is customary.

Checking Into the Resort

At the resort, check-in is quick, but they may offer you deals like “$200 spa credits” if you sign up for their vacation club. You can just politely decline and head to your room. Your room number will be provided at check-in—it’s a combination of the building, floor, and room number (e.g., 2810 = Building 2, 8th floor, room 10). The bell staff will deliver your luggage to your room, and you can tip them when they arrive.

Wi-Fi & Resort Info

If your not tech savvy, have the front desk help you connect to the WIFI, and save the resort web page to your home screen. The resort app will provide you with convenient access to the resort map, restaurant hours, entertainment schedule and many of the other amenities of the property.

All Inclusive

This is an all-inclusive resort, so no need to worry about payments or tips for food at the restaurants. You’re free to eat at any of the resort restaurants, or order room service from your room’s landline or via the resort’s webpage, once you’re connected to their Wi-Fi.

Dress Code

While there is a dress code at most restaurants, it’s not strictly enforced. The main things to keep in mind: no wet swimsuits or wet clothing and make sure you’re fully dressed. Don’t stress too much about the details!

Dining Hours & Options

Breakfast:

World Café is the main breakfast restaurant, and opens at 7:00 AM
For quick bites, Coco Café is open 24 hours and serves coffee, pastries, and small snacks.

Lunch:

World Café, Bluewater Grill, Barefoot Grill, and Coco Café are the main spots for lunch.
Barefoot Grill opens around 11:00 AM for light bites that you can take back to your pool spot.
Bluewater Grill opens at noon, for a sit down lunch experience
World Café serves a buffet and is the most popular option.

Dinner:

All dinner restaurants open around 6:00 PM. Be sure to check the schedule for the restaurant you’re interested in.

Additional Dining Tips

Room Service:

You can use you’re landline or order via the resort’s website. Perfect for a cozy meal in your room! A $2-$5 tip is customary for the hotel staff when they bring you your food. Once your done with your meal, call for tray collection and and just leave it outside your door.

Special Diets:

Many restaurants offer vegan, gluten-free, and low-sugar options. Always ask the staff for assistance with special dietary needs.

Restaurants on the Resort

The resort features a wide selection of dining options.

Barefoot Grill:

A casual spot for grilled items, burgers, and light bites. It’s a great option for something quick and easy while lounging by the pool.

Bluewater Grill:

A steakhouse offering à la carte grilled fare. It's known for its casual elegance and is located poolside, providing a lovely ambience for dining.

Bordeaux:

French cuisine with a refined, à la carte selection. It’s not open every night, so be sure to check the schedule and make a reservation in advance. This is a more formal dining experience and a great option for a special evening out.

Coco Café / Dolce Ice Cream Parlor:

Small sandwiches, pastries, coffee, and ice cream. Perfect for a late-night snack or morning coffee.

El Patio:

Traditional Mexican cuisine. It’s a must-try for anyone looking for flavorful dishes. For our vegan guests, we recommend veggie fajitas (ask for no cheese or butter instead of the Swiss chard enchiladas).

Himitsu:

Asian fusion, including teppanyaki (reservations required). If you don’t want teppanyaki, you can enjoy a regular table without a reservation. The menu also includes vegan and vegetarian options. Highly recommended for a delicious and unique dining experience.

Oceana:

Perfect for seafood lovers. The menu includes dishes like grilled fish, shrimp, and vegan options (ask about the cauliflower “steak” with vegan tzatziki). Some dishes can be made vegan upon request.

Portofino:

Italian cuisine with a variety of pastas, pizzas, and Italian classics. This is the go-to spot for pasta lovers and offers some great vegetarian options.

World Café:

Buffet-style dining with a variety of cuisines. There are live cooking stations (e.g., omelets, tacos, burgers) during breakfast and lunch. The buffet offers vegan, gluten-free, and low-sugar options. Indian food is available at lunch most days.

Drinking Guide

Whether you’re relaxing by the pool, enjoying dinner, or attending one of our private events, there’s no shortage of delicious drinks to try. Below are some of our favorite cocktails, divided by type of alcohol, to give you a little inspiration. If you don’t see a menu, just ask the bartender to whip up one of these classics!

Non-Alcoholic Drinks:

If you’re looking for something refreshing without the alcohol, many of the resort's bars can create mocktails or serve you refreshing fruit juices like:

Berry Lemonade

A refreshing blend of fresh berries (strawberries, raspberries, or blueberries), lemon juice, and a touch of honey, topped with sparkling water. It’s sweet, tangy, and beautifully fruity!

Citrus Cooler

A zesty and refreshing mocktail made with a mix of fresh orange, lemon, and lime juices topped with soda water or sparkling water. It’s a bright, citrusy drink with a light fizz.

Coconut Water

Perfect for rehydrating in the tropical sun

Cucumber & Mint Fizz

This cooling mocktail combines cucumber, mint, lime, and soda water for a crisp, herbaceous drink. It’s light, refreshing, and perfect for a hot day.

Fresh Fruit Smoothies

Ask for combinations like mango, pineapple, or strawberry!

Sunset Cooler

A vibrant drink made with a mix of orange juice, pineapple juice, and a splash of grenadine. The layers create a beautiful "sunset" effect, and it’s a sweet and refreshing drink without the alcohol.

Tropical Fizz

A fun and fruity mocktail made with pineapple juice, orange juice, and a splash of grenadine. Topped with soda water for a light fizz, it’s the perfect tropical refresher.

Virgin Mojito

A tropical favorite made with coconut cream, pineapple juice, and ice. It’s creamy, sweet, and perfect for a day in the sun—just like the original, but alcohol-free!

Rum-Based Cocktails:

Rum is another tropical favorite, ideal for fruity, fun cocktails.

Dark & Stormy

A cocktail made with dark rum, ginger beer, and a splash of lime juice. It’s fizzy, spicy, and just the right amount of bold.

Mai Tai

A rum cocktail that’s as vibrant as it is delicious, made with rum, lime juice, and almond syrup. It’s the perfect tropical drink for kicking back.

Mojito

A classic Cuban cocktail made with rum, mint, lime, and a touch of sugar. It's a fresh, zesty choice that's not too sweet.

Pina Colada

A creamy, tropical classic made with rum, coconut cream, and pineapple juice. Sweet and smooth, it’s like a mini-vacation in a glass!

Rum & Coke

An easy classic with a simple mix of rum and cola. A great, no-fuss option when you want something easy and delicious.

Tequila-Based Cocktails:

Tequila is a Mexican staple, and you’ll find it featured in many of the resort’s cocktails. Here are a few popular options:

Mango Margarita

A tropical take on the margarita, this drink mixes tequila with the sweet, smooth flavor of mango. Perfect for a hot day!

Paloma Spritz

A refreshing drink made with tequila, grapefruit soda, and a splash of sparkling water. Light, citrusy, and perfect for sipping by the pool.

Passionfruit Margarita

A tropical, tangy margarita with passionfruit, adding a sweet and zesty kick to the tequila base.

Tamarind Margarita

A twist on the classic margarita, this drink combines tequila with tamarind for a tangy, slightly sweet flavor. It’s a great choice if you’re looking for something refreshing and distinctly Mexican.

Vodka-Based Cocktails:

Vodka is a versatile spirit that mixes well with almost anything. Try one of these if you’re in the mood for a refreshing, easy-drinking cocktail.

Cosmopolitan

A chic and refreshing cocktail made with vodka, triple sec, lime juice, and cranberry juice. It’s a tart, slightly sweet drink with a vibrant pink color—perfect for sipping in style.

Moscow Mule

A classic favorite made with vodka, ginger beer, and lime juice, typically served in a copper mug. It’s crisp, fizzy, and has a nice spicy kick from the ginger beer.

Screwdriver

A simple and classic cocktail made with vodka and orange juice. Refreshing, citrusy, and easy to enjoy, it’s a great go-to drink for any time of day.

Whiskey & Bourbon -Based Cocktails:

For those who prefer whiskey, these drinks are sophisticated and full of flavor.

Manhattan

A classic cocktail that combines bourbon or rye whiskey with sweet vermouth and bitters, garnished with a cherry. It’s a refined, slightly sweet drink that packs a punch.

Mint Julep

A southern classic, made with bourbon, fresh mint, sugar, and crushed ice. It's refreshing and minty—ideal for warm days.

Old Fashioned

A timeless cocktail made with bourbon, bitters, sugar, and a twist of citrus. Simple, but smooth and strong—perfect for sipping in the evening.

Whisky Sour

A refreshing and balanced cocktail made with whiskey, fresh lemon juice, and a bit of simple syrup. It’s tart, sweet, and smooth with a nice whiskey kick.

Tips for Ordering Drinks

Don’t hesitate to ask the bartender for suggestions if you want to try something new. They’re experts at crafting cocktails and will be happy to make you something special
Pace yourself and drink plenty of water—especially if you’re enjoying cocktails in the heat. Hydration is key to having a great time!

Resort Activities, Entertainment & Resources

There are plenty of fun activities, amenities, and resources available at the resort. Here’s a breakdown of what you can expect:

Classes:

The resort offers several fun classes throughout the week. Some of the most popular include:

Morning aerobics

Painting classes

Midday margarita-making classes

Check the daily schedule to see when these activities are happening!

Daily Activities & Events:

Near the water slide stairs, you’ll find a small shack that displays the daily activity schedule. You can also check the resort’s website (saved to your home screen) for the schedule.

Activities include things like:

Beach volleyball

Beach obstacle course

Falconry demonstrations

Dance lessons

Stilt walkers and much more!

Evening Entertainment:

The resort offers a variety of evening entertainment. Some nights it will take place in the open-air lobby bar, while other nights it’s in the garden area. During our stay we saw a water and fire show, illusion show, pirate show, and aerial dances.

Gym:

The gym is well-equipped with plenty of stations and machines. Water and towels are provided at all stations, making it easy to stay refreshed during your workout

Mini-Bar & Room Fridge:

The mini bar and fridge in your room are all included in your stay. They will be restocked daily with snacks, drinks, and other goodies.

Pool & Towel Service:

No need to bring towels to the pool. You’ll find towel bins near all pools with signs for clean, fresh towels, and other bins to deposit your used towels.
Preferred Club Pool: There’s a pool designated for Preferred Club guests, but we didn’t include this upgrade for our group. The main difference is a separate pool and a small lounge area. We felt it wasn’t worth the extra cost for your room rates

Shopping & Essentials:

There’s a shop near the spa (across from the gym) where you can pick up any extra items you might need, like snacks, souvenirs, or resort essentials. Be warned, sunscreen will set you back $30! Snacks and souvenirs are more reasonably priced however.

Spa:

The spa is not included in your stay, but it’s highly recommended if you have time. The hydrotherapy session and massages are both excellent and very reasonably priced. You can schedule a service by visiting the spa directly, or you can call the spa from your room to book your appointment.

Water Activities:

Lazy River: Opens at 10:00 AM and runs until 5:45 PM — a relaxing way to float and enjoy the sun
Water Slides: The large slide with inner tubes is the best in our opinion! Slides usually operate during the same hours as the lazy river, sometimes opening earlier.
Roll Glider: A fun experience that changes daily. It runs at different times, often from 11:00 AM – 2:00 PM or 1:00 PM – 4:00 PM. Some days it’s only available at night (so cool)—so keep an eye out for when it’s open!

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